“AI will replace people.” We hear this a lot.
But, at KONE, AI is about helping people become better at what they already do?
Picture this situation
A KONE service technician troubleshoots what appears to be a drive-related fault. After checking the obvious causes, he turns to KONE Technician Assistant, a generative AI tool designed to support technicians.
AI suggests something unexpected: check the floor magnet.
The technician follows the recommendation—and finds that the magnet is actually causing the problem.
That’s not AI replacing expertise.
That’s AI extending expertise.
The technician still understands the equipment, assesses the situation, makes the decision and carries out the repair. The AI Assistant simply helps surface a possibility that might otherwise have taken longer to discover.
And that distinction matters.
The most interesting future for AI may not be about removing people from the process. It may be about giving people access to knowledge, experience and insights at the exact moment they need them.
In field elevator service, that can mean:
→ arriving on site better prepared
→ predicting faults before they happen
→ learning from thousands of data about elevator past performance
→ helping experienced technicians work even more efficiently
→ helping newer technicians bridge knowledge gaps
AI doesn’t have to replace the human expert. It can make the human expert more capable.
Perhaps the better question isn’t “Will AI replace people?”
It’s:
“What could people achieve if AI helped them do their jobs better?”
KONE Aki Parviainen
#AI #GenerativeAI #FutureOfService #FieldService #DigitalTransformation #Innovation #HumanAI #KONE