Fujitec Elevators & Escalators A PUBLIC APPEAL TO FUJITEC INDIA & FUJITEC JAPAN — RESIDENTS OF ONE AKSHAR, PALM BEACH ROAD, DESERVE BETTER
I am compelled to raise this concern publicly regarding the persistent performance issues and unsatisfactory after-sales service of Fujitec elevators installed at One Akshar, Palm Beach Road.
As residents of a premium residential building, we invested in a reputed international brand, trusting its Japanese engineering, reliability and commitment to customer service. Unfortunately, our experience has been deeply disappointing.
Despite continuous follow-ups, numerous meetings with Fujitec officials in Mumbai and escalation of the matter to the highest levels, there has been no meaningful improvement, and several issues continue to remain unresolved.
What is particularly concerning is the apparent helplessness of the operations team, which seems unable to resolve the outstanding issues because of inadequate spare-parts support from the head office.
This raises a serious question: What is the value of investing in a premium international brand if the company cannot deliver reliable performance and effective after-sales support?
For residents, elevators are not a luxury. They are an essential everyday facility, relied upon by families, senior citizens and children. Residents should not have to repeatedly pursue a global manufacturer to obtain the performance and service they reasonably expect.
Japan has earned worldwide respect for its engineering excellence, quality consciousness and customer service. It is precisely because of this reputation that our experience with Fujitec is so disappointing.
I am therefore making a direct appeal to Mr. Shakir Ahmed, Managing Director of Fujitec India, and the senior leadership of Fujitec Japan to intervene personally and take ownership of this matter.
We need more than meetings and assurances. We need:
• A comprehensive technical assessment of the elevators.
• Immediate attention to outstanding performance issues.
• Reliable spare-parts support and an effective service mechanism.
• A clear, written and time-bound corrective-action plan.
A premium brand must deliver premium performance, dependable service and accountability—not merely command a premium price.
The residents of One Akshar, Palm Beach Road, have placed their trust and hard-earned money in this brand. That trust must be honoured.
I sincerely hope Fujitec's leadership will respond to this public appeal and ensure that the residents receive the quality, reliability and service they were promised.
We are seeking resolution, not confrontation. It is time for Fujitec to step forward and demonstrate its commitment to its customers.
@Fujitec India FUJITEC Saudi Arabia Co., Ltd.
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