How can data, AI, and agentic AI help augment elevator service? 🤖
At TK Elevator, we’re combining Microsoft technologies with our global service expertise to make elevators smarter and service processes more efficient. Matthias Gohl, Chief Digital Officer at TK Elevator, is at the Microsoft Frontier Tour today to explore how TK Elevator's data, AI, and agentic AI capabilities are shaping the future of service.
Built on TKE’s MAX platform, running on Microsoft Azure, our EOX and HELIX elevators leverage AI and IoT capabilities to unlock new possibilities. With Azure Databricks, we are bringing together data from elevators, service operations, and business systems into one system.
➡️ What does this mean for our technicians? Our Digital Operations Centers around the world create insights from data by combining senior service expertise with our data and AI experts. Additionally, we are introducing AI agents – developed on a ready-to-scale platform – that can deliver detailed pre-visit briefings and simplify post-service documentation through natural-language interactions, helping capture valuable knowledge, streamline workflows, and improve reliability throughout the service lifecycle.
With a global service network and 25,000 service technicians, we maintain more than 1.4 million elevators, move 1.5 billion people a day, and turn connected data into actionable insights at scale.
#TKElevator #MoveBeyond