At a Glance
Field Quality has a dangerous blind spot: turning inward. When we spend more time managing metrics and presentations than supporting technicians, a system risks becoming self-referential. The real question is: "What can the whole team do to change it?" Driving real improvement requires looking everywhere, whether by benchmarking best practices with peers or listening to proposals from my team, and, as leader, my job is to evaluate those ideas to clear the path striving to both give added value to our technicians, and support the business at the same time. #FieldQuality #OperationalExcellence #ExecutiveLeadership #FrontlineSupport
Field Quality has a dangerous blind spot: turning inward.
When we spend more time managing metrics and presentations than supporting technicians, a system risks becoming self-referential.
The real question is: "What can the whole team do to change it?"
Driving real improvement requires looking everywhere, whether by benchmarking best practices with peers or listening to proposals from my team, and, as leader, my job is to evaluate those ideas to clear the path striving to both give added value to our technicians, and support the business at the same time.
#FieldQuality #OperationalExcellence #ExecutiveLeadership #FrontlineSupport