Data and AI agents are a buddy to TK Elevator technicians.
Great to see two big companies partnering. TKE began digitally connecting elevators and escalators some years ago, using sensors and digital controllers to collect information about how the equipment was operating. From the start, it brought that information together in a central data platform using Microsoft Azure, and built it out further in partnership with Microsoft Industry Solutions Engineering.
Sensor readings can show what an elevator is doing. Generative AI allows TKE to extract, search and draw connections across these sources. It can help pointing in a direction that something is not normal and might lead to a breakdown.
TKE created a real-time database to give technicians access to telemetry, service history, and shared knowledge. Agentic AI builds context while it learns, and suggests fixes based on data, expertise, and AI skills.
The result: technicians arrive prepared, can make informed decisions faster and get guided with recommended actions. All resulting in improved uptime and a smooth ride.