Disappointed with the service experience from Schindler India
I am raising this publicly in the hope that the senior management at Schindler India will look into the matter.
We have a Schindler lift with an active Diamond All-in AMC, for which we pay approximately ₹80,000 per year. We opted for this comprehensive AMC expecting reliability, timely support and protection against significant equipment failures.
However, despite the substantial AMC cost, we have experienced repeated equipment-related issues over the years, including PCB replacement and other repairs. We have now faced another major breakdown, and Schindler has provided a quotation of ₹4.58 lakh (including GST) for replacement of the drive unit and three PCBs.
What is particularly disappointing is that we are being asked to bear such a substantial additional cost despite maintaining a high-value Diamond All-in AMC.
I understand that AMC terms may have certain exclusions. However, considering our long-term association with Schindler, the recurring equipment issues and the significant AMC payments made every year, I believe this deserves a senior management review and a customer-centric resolution.
I request Schindler Group Or Schindler India to intervene and consider repairing/replacing the faulty components at no additional cost to us, so that the lift can be restored safely and reliably.
I hope Schindler will take this feedback seriously and demonstrate the level of customer support expected from a premium global elevator brand.
Schindler India | Schindler Group
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