At the 2026 Smarter Services Executive Symposium, we're bringing together Service and HR leaders from some of the world's leading organizations to discuss how workforce strategy is becoming a primary driver of service performance in the age of AI:
🎤 Emrah Ercan & Kirsi LoFrese, Hitachi Energy
🎤 Kate Versprille & Brian Frye, Otis Elevator Co.
🎤 Laura Mather & Elizabeth Goodwin, STERIS
🎤 M S Ganesh & Marina Guimaraes, Microsoft
Together, they'll explore:
✔ What the future service workforce actually looks like
✔ How AI is reshaping roles, skills, and career paths
✔ How to build a service-oriented culture across the enterprise and service ecosystem
✔ What a true partnership between HR and Service should look like
📍 Chicago Marriott Magnificent Mile | Chicago, IL
📅 September 14–16, 2026
🎟️ Learn more and register: https://lnkd.in/g7Sc4EVn
#SmarterServices #ServiceLeadership #FutureOfWork #FieldService #CustomerService #AI #HumanResources #EmployeeExperience #ServiceTransformation