Customer satisfaction isn’t a given in the field but it’s earned site by site, day by day.
My recent visit to our Greece & Cyprus OA was a powerful reminder of this truth, highlighted by two key clients expressing great satisfaction with our service performance.
Beyond celebrating these wins, the visit was about laying the foundations for long-term operational strength. We are establishing a closer strategic cooperation between the local team and Field Quality Türkiye Organization, who will guide our Continuous Improvement and OpEx roadmap through 2027, supported by the hands-on great expertise of our Greek Field and Service teams.
This initiative will also introduce a structured Governance Model to drive core KPIs while unlocking new business opportunities across MOD, T and O.
By pairing local know-how with solid governance and cross-border collaboration, we turn customer trust into sustainable growth.
A big thank you to the local teams for their warm welcome, dedication, and commitment to driving operational excellence together!
#FieldQuality #OperationalExcellence #ContinuousImprovement #Governance #CustomerCentricity #MOD #CrossBorderCollaboration #OtisLeadership