Repeated Lift Breakdowns & Unacceptable Service Failure | Lift No. 11793162 (EKTA), Hyderabad.
I am writing to formally escalate the extremely poor and unacceptable service experience we have been facing with Schindler Lift No. 11793162 (EKTA), Hyderabad, for nearly two months.
The situation has now gone far beyond an occasional technical issue. The lift is breaking down almost every alternate day and, on several occasions, twice in a single day.
Despite repeatedly reporting the issue through your toll-free number and multiple contact numbers provided by your own representatives, there has been no permanent resolution and no clear explanation of the actual root cause.
Multiple Complaints – No Permanent Solution
We have made repeated attempts to seek assistance through the following numbers:
8977862935
9711632063
18002095438
8885709215
8885016733
8885704781
And several other numbers provided by your team
The most frustrating aspect is that your customer-care and service personnel continue to redirect us from one contact number to another without taking ownership of the problem.
Despite repeatedly requesting an escalation, we have not been provided with a proper escalation contact, senior management contact, or responsible authority who can take ownership and close this issue permanently.
This is simply unacceptable for a company of Schindler's standing.
Or
else you can remove your product from my property. 🤬