What do you do when you show up to work and there’s a toy that needs saving?
For Otis UK Technician Ian the answer came easy. He jumped into action to save 4-year-old Alex’s missing toy brick that had fallen down the elevator shaft. His care and determination turned a sad accident into a memorable moment for Alex and his family.
Thank you, Ian, for reminding us that great service is about more than keeping elevators running. It’s about listening, understanding what matters to the people we serve, and going the extra mile to make a difference. #WeAreOtis