People don't remember the day you fixed their elevator. They remember the day you didn't show up. 19 years in elevator and escalator maintenance taught me that. No fancy reports, no KPIs — just answering the call, fixing it right, and being honest when you're running late. At the end of the day, service isn't about titles. It's about showing up when it matters. #Elevators #FacilitiesManagement #CustomerSatisfaction #ServiceExcellence
People don't remember the day you fixed their elevator.
They remember the day you didn't show up.
19 years in elevator and escalator maintenance taught me that. No fancy reports, no KPIs — just answering the call, fixing it right, and being honest when you're running late.
At the end of the day, service isn't about titles. It's about showing up when it matters.
#Elevators #FacilitiesManagement #CustomerSatisfaction #ServiceExcellence
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Original source: https://www.linkedin.com/posts/eng-mohamed-abuowdah-1a3290123_elevators-facilitiesmanagement-customersatisfaction-activity-7483489489789673474-kDBw