Train in the real world
A guide dog puppy doesn't learn in a quiet room.
As a raiser, my job was exposure. Grocery stores. Restaurants. Elevators. Crowds. Every new sound and surface was a lesson, so that one day nothing would surprise the dog while it was guiding someone across a street.
I think about this every time we test AI in the contact center.
A voice bot that works perfectly in a demo has only met the quiet room. Real callers have background noise, accents, kids yelling and questions nobody scripted. If you only test on clean data, you've raised a puppy who has never seen a grocery store.
➡️ Lesson for today: test in the conditions your users actually live in. Messy is the training ground, not the exception.
What's the "grocery store" your work hasn't been exposed to yet?
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