🚨 If an elevator phone or fire alarm connection stops working tomorrow, who owns the problem?
IT? Facilities? Property Management? The service provider?
For companies operating multiple locations, the answer isn't always clear.
A critical system may depend on a legacy copper phone line. IT manages the telecom contract, Facilities maintains the equipment, and a third party provides monitoring.
Everything works until something fails.
Then the questions start. 🔎
- Who knew the line was being retired?
- Who was responsible for arranging the replacement?
- Was the replacement tested with the connected equipment?
- Who confirms the system meets applicable requirements?
- Who is accountable for restoring service?
These aren't simply telecom questions. They're business continuity and operational risk questions.
⚠️ Replacing copper is a technology project. Making sure nothing critical stops working is a business responsibility.
If one of these critical connections failed tomorrow, would everyone in your organization know who was responsible?
#FacilitiesManagement #BusinessContinuity #RiskManagement #POTS