The importance of KPIs to Facility Management Companies
There are many reasons why a business would want to outsource its facilities management to a professional specialist organisation. These could range from improving efficiency to freeing up or reducing staff levels. However, when building owners or operators need to measure the performance of a facilities management company, Key Performance Indicators (KPIs) often form the basis of all future decisions.
At Liftec Express, we work closely with some of the UK’s leading Facility Management (FM) Companies and understand the value of maintaining positive KPIs. Our portfolio includes lift maintenance for a wide range of clients, covering bulk agreements for multiple buildings to contracts for single sites with just one or two lifts.
Measuring Performance: Key Indicators
When Liftec Express measures performance, a critical KPI relates to engineer call-outs due to lift breakdowns. Experience consistently shows that sustained, high-quality maintenance, performed in line with a planned maintenance regime, directly lowers the amount of breakdown call-outs. For FM companies, this single metric can powerfully demonstrate to their clients the tangible benefits of using a professional service to manage their facilities.
Another essential factor is compliance. Building owners and operators require, and demand, adherence to all relevant regulations, particularly for passenger conveyances like lifts.
We partner with all our customers to provide advice on lift safety and compliance. Where necessary, we can assist FM companies in obtaining the required LOLER (Lifting Operations and Lifting Equipment Regulations) and PUWER (Provision and Use of Work Equipment Regulations) examinations for the lifts within their portfolios.
If you are a Facilities Management Company and would like to discuss how we could help to improve your lift service KPIs in 2026, and would like to speak to us, please click this link: https://lnkd.in/e8NUig3X